For organizations looking for the better ways to offer customer service across multiple channels, resolve cases faster, serve customers better and improve customer satisfaction, look no further as Salesforce Service Cloud offers so much more. Service Cloud is a complete service CRM solution built on the Salesforce platform and lets you adapt to change fast and easy, while helping you deliver trusted service from wherever you are.
Salesforce Service cloud enhances your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
Give your customers the support they deserve with faster, smarter service.
With Salesforce Service Cloud Essentials you can:
Automatically connect multiple support channels.
Gather and organize all your support channels into a single view and can be access them from anywhere and on any device.
Focus on more important issues when you automate certain tasks.
Automate recurrent tasks, direct each enquiry to the right agent, and allocate work based on individual availability and expertise.
Push growth into high gear with a complete view of every customer.
View all customer details and essential apps on one screen. And because Service Cloud Essentials is built on the Salesforce Platform, sales and service teams effortlessly stay informed and connected.