Salesforce

serve customers on every channel with Salesforce

Serve Customers on Every Channel With Salesforce

Providing excellent customer support is important to every business. But supporting customers over multiple channels like email, phone, SMS and the Web can be challenging, especially when you have disjointed systems, manual processes, and tons of support cases, where time is of the essence. Salesforce can help you route customer issue to the best person …

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Salesforce Service Cloud

What to Expect From Salesforce Service Cloud

Salesforce Service Cloud lets you quickly adapt to change, to deliver trusted service from anywhere. Scale your support and providing customers with self-service options. Here, they can resolve simple issues with access to guided processes and find answers to frequently asked questions (FAQs). Customers can start a conversation with intelligent chatbots that can answer their …

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Choose the right CRM for your non profit

Choose the Right CRM for Your Non-profit There are Several CRMs Available

Understanding the benefits each offer and the differences between them will assist you in selecting the best CRM one for your organisation. Some essential aspects to consider when you explore the CRM industry landscape include: Understanding your requirements and priorities: You should consider your goals and objectives, what are you willing to achieve? Is it …

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How CRM is Helping Small Business

HOW CRM SYSTEM IS HELPING SMALL BUSINESSES OPERATE EFFECTIVELY

Technology has become an excellent tool for Small Businesses to thrive in highly competitive markets. Small Business effectiveness and efficiency are no longer measured solely by employee numbers and infrastructure. With proper use of technology, small business owners have been able to transform their organizations and become more competitive among larger organizations while gaining significant …

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5 Tips to Help You Implement Salesforce

5 Tips to Help You Implement Salesforce for Your Organization

1 Work with a trusted implementation partner   Because your Salesforce CRM will be a long-term investment in your company, working with a trusted implementation partner means having an expert on your side. There are a couple of things to consider. If the partner is adequately qualified Partner’s level of experience If the Partner is …

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Your Business Needs A CRM

5 SIGNS YOUR BUSINESS NEEDS A CRM SYSTEM

Are you considering having a CRM but you’re not sure if your business is ready to make that investment decision – Here are 5 signs your organisation needs a CRM system: 1. You have no single customer data repository Your sales and customer service agents are getting overwhelmed using spreadsheets, emails, and sticky notes to …

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Advantages of Cloud CRM

ADVANTAGES OF A CLOUD CRM

There are numerous cloud CRM systems today in the technological market but Salesforce initiated the cloud CRM system concept in 1999. Cloud computing upended the traditional on-premise model, dramatically cutting costs and reducing risk. Salesforce has refined data centre operations and helped the cloud computing industry develop to its current gigantic size in the last …

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Scenarios to Consider Resco for Salesforce

It was on a trip to California, after visiting a wine tour vineyard, that I first realized I was not afraid of heights but rather of depths. The most recent reminder was at the rope bridge on the tour of the famous show “Game of thrones” in Northern Ireland. One common frustration about sitting out …

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Why you need Salesforce-Resco Implementation partner

Imagine you work with a non-profit organisation that already has Salesforce Non-Profit Success Pack and has selected Resco to support its offline capability need. You have a small team that provides the day-day IT support your organisation needs and a team member suggested bringing a Salesforce-Resco partner onboard. You are now evaluating why you need …

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A case of Deja-vu – Solving duplicate issues on your Salesforce environment

Once upon a time, in the autumn 2019 – back when people could sit in quasi intimate proximity in a crowded Borough market restaurant – I received a phone call from one of my service providers inquiring if I was happy with my new subscription. The odd thing was I vividly remember having a similar …

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