When it comes to selecting the right platform for your customer service team, the options and features available seem to change daily. Here are great reasons why Salesforce Service Cloud is the undisputed top customer service solution for businesses of all sizes.
Advantages of Using Service Cloud for Customer Service
1. Provide Outstanding Customer Service
With Salesforce Service Cloud you get access to a scalable platform and technology that fits your needs, stays up to date so you can service customers in the most effective ways possible, grows as your customer base grows, and does exactly what you need it to do.
2. Keep an Eye on the Big Picture
With Service cloud you can stay abreast of new updates on customer support, decide on your goals, and easily set-up your customer service platform so you can monitor your metrics and meet those goals, populate your dashboards with only the information you need from across multiple platforms and keep all your information organised in one centralised location, observe how your customer service team operates in real time with a powerful analytics tool.
3. Personalise Your Customer Experience
With Service Cloud Lightning Console feature you can watch case history and trends for each customer to reduce redundant questions, help customers faster with immediate, detailed information in front of every customer representative and also Provide real-time service with live chat the minute a customer lands on your website.
4. Empower Your Customers
With Service Cloud, you can give customers the chance to find the answers they need and learn for themselves, without ever having to speak to an agent, provide a forum where customers can come together and teach each other and create an active, well-stocked knowledge base where your customer service team and customers can increase knowledge management.
5. Reduce Your Customer Service Team’s Workload
Service Cloud lets you assign the best-suited agent to each inquiry, identify your best-performing reps based on empirical data, customise your platform to suit your needs in order to work most efficiently and prioritise cases correctly based on priority and the scope of the work.
A cloud-based customer service platform means no matter where you are or the time of day, customers can turn to you for help. There’s a lot you can do with Salesforce. That’s why we recommend you sign up for a free demo, contact us and begin to have fun with Salesforce Service Cloud.